3 days

TRAINING MATERIAL OUTLINE:

HARI KE 1

1.   Business Process Management (BPM)

1)      Introduction to BPM

2)      Core Concepts of Business Process Management

3)      BPM Lifecycle

4)      Types of Processes

5)      Types of Activities

6)      BPM Critical Success Factors

7)      BPM Professional Space

 2. Process Modeling

1)      Business Process Modeling

2)      Purpose of Modeling .

3)      Benefits of Modeling

4)      Modeling Standards and Notations

5)      Process Modeling Quality

6)      Modeling Perspectives

7)      Levels of models

8)      Modeling Approaches

9)      Capturing Information

10)  Modeling Participants

11)  Modeling Techniques and Tools

12)  Process Simulation

3.  Process Analysis

1)      What is Process Analysis?

2)      Why do Process Analysis?

3)      When to Perform Analysis

4)      Process Analysis Roles

5)      Preparing to Analyze Process

6)      Performing the Analysis

7)      Document the Analysis

8)      Considerations

9)      Conclusion

HARI KE 2

1.    Process Design

1)      What is Process Design

2)      Why do Process Design?

3)      Process Design Roles

4)      Preparing for Process Design

5)      Process Design Principles

6)      Process Compliance

7)      Considerations

8)      Conclusions

 2. Process Performance Measurement

1)      Importance and benefits of performance measurement

2)      Key process performance definitions

3)      Monitoring and controlling operations

4)      Alignment of business process and enterprise performance

5)      What to measure

6)      Measurement methods

7)      Modeling and Simulation

8)      Decision support for process owners and managers

9)      Considerations for success

 3. Process Transformation

1)      What is process transformation?

2)      Improvement Methodologies

3)      Redesign

4)      Reengineering

5)      Implementation

6)      Implementation roles

7)      Sustaining the BPM Lifecycle

8)      Organizational Change Management

HARI KE 3

1.    Process Organization

1)      The Process Enterprise

2)      Process Management Roles.

3)      Organizational Structures

4)      Team Based Performance

5)      Summary/Conclusions

2.    Enterprise Process Management

1)      Definition of Enterprise Process Management

2)      Benefits of EPM

3)      Requirements of EPM

4)      Process Frameworks (Schematics)

5)      Process Repository Management

6)      Process Management Maturity levels

7)      From Planning to Action

3.    BPM Technology

1)      Why is technology important?

2)      What’s involved in BMP technology

3)      Modeling, analysis, design

4)      Technologies that support implementation

5)      Types of technologies available

6)      Who participates in BPM technology?

7)      Implications of BPM Technology