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Lean Six Sigma Improvement for Non Manufactured

UNDERSTANDING LEAN SIX SIGMA

1)        Konsep Dasar Lean

2)        Bidang Penerapan Lean

3)        Lima (5) Prinsip Dasar Lean

4)        Konsep Dasar Six Sigma

5)        Six Sigma Sebagai Pengukuran Kinerja Bisnis dengan menggunakan Pengukuran Kapabilitas Proses (Sigma) dari sejumlah kasus

6)        Konsep Dasar Lean Six Sigma dengan Peta Jalan (Roadmap) untuk membangun Lean Six Sigma Enterprise System.

7)        Manfaat Lean Six Sigma

UNDERSTANDING THE TYPES OF WASTE

1)        Sebelas (11) Faktor penyebab utama dari variasi dan pemborosan di tempat kerja

2)        Langkah-langkah mencegah timbulnya pemborosan menggunakan metode CHECK.

3)        Tiga (3) Sumber utama pemborosan

4)        Contoh-contoh pemborosan pada departemen Accounting and Finance, Office, HRD, Sales, Security, IT, Purchasing, Legal and Customer Services.

5)        Identifikasi 9 Jenis Pemborosan menggunakan E-DOWNTIME Method. 

6)        Menggunakan Form Identification Waste dengan metode E-DOWNTIME.

LEADERSHIP OF LEAN SIX SIGMA AND CORPORATE MASTER IMPROVEMENT STORY

1)        Total Quality Person (TQP) from Self Leadership.

2)        Quality Improvement Team (QIT) from Team Leadership.

3)        Lean Six Sigma Organizational from Organizational Leaderhip

4)        Leadership of Lean Six Sigma for Create Corporate Master Improvement Story Based on Voice of Customer using SMART Method.

5)        Lead by Example

6)        Strong team leaders are essential

7)        Employee leadership and involvement.

8)        Format umum Corporate Master Improvement Story

9)        Contoh Corporate Master Improvement Story dari Perusahaan Lean Six Sigma

 

KEY PERFORMANCE INDICATOR LEAN SIX SIGMA (KPIs)

1)        Steps in setting KPIs, measuring and analyzing them

2)        Examples of Lean Six Sigma KPIs from a number of industries

3)        Important Lean Six Sigma KPIs : Quality – Cost – Delivery – Safety

4)        Example of a Process Management Dashboard, KPI Overview, Dashboard for Monitoring Improvements.

5)        Chart of Lean Six Sigma Key Performance Indicator linked to Organizational Vision.

LEAN SIX SIGMA PROJECT SELECTION CRITERIA

1)        Three Lean Six Sigma Project Selection Criteria

2)        Chart of Lean Six Sigma Project Scorecard

3)        Lean Six Sigma Project Charter :  Objectives, Benefits, Scope and Results

ORGANIZATIONAL STRUCTURE AND TRAINING OF LEAN SIX SIGMA

1)        Lean Six Sigma Organizational Structure based on Top Down Approach :

  • Executive Management
  • Champions
  • Master Black Belts (MBB)
  • Black Belts (BB)
  • Green Belts (GB)
  • Project Team Members

2)        Lean Six Sigma Training for All Employees - Team Members – GB – BB 

3)        Performance Improvement Roles For All Employees

4)        Lean Six Sigma Team Composition

5)        Lean Six Sigma Training Curriculum In Learning Organizations

STRATEGI IMPLEMENTASI LEAN SIX SIGMA PADA INDUSTRI JASA KEUANGAN

1)        Membuat Corporate Master Improvement Story dengan mengggunakan konsep SMART fokus pada pemenuhan kebutuhan pelayanan customer (nasabah).

2)        10 Prinsip bagaimana meningkatkan kualitas pelayanan jasa

3)        Financing process workflow with Moment of Truth

4)        Implementasi Lean Six Sigma Menggunakan Pendekatan DMAIC.

FAKTOR-FAKTOR KEBERHASILAN IMPLEMENTASI LEAN SIX SIGMA

1)        9 Faktor keberhasilan implementasi program Lean Six Sigma di perusahaan.

2)        12 Faktor Kunci yang dapat mendukung keberhasilan implementasi Lean Six Sigma.

FAKTOR-FAKTOR KEGAGALAN IMPLEMENTASI LEAN SIX SIGMA

1)        6 Faktor kegagalan utama implementasi program Lean Six Sigma di Indonesia.

2)        15 Faktor kegagalan dalam implementasi sistem manajemen kinerja Lean Six Sigma.

3)        Faktor - faktor kegagalan dalam implementasi Lean Six Sigma pada tahap :

  • Define (4 faktor)
  • Measure (4 faktor)
  • Analyze (5 faktor)
  • Improve (3 faktor)
  • Control (3 faktor)

 


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