SYLLABUS

• Understanding of GA Officer Concept.
• Job Information for GA Officer.
• Key Performance Indicator for GA Officer.
• Generic Competencies Based Training Program For GA ( Supervisory, Staff and Driver).
• Organizational Structure of GA Department.
• Interpersonal skill.
• Coaching skill.
• Time Management.
• Effective Communication skill.
• Coordination skill.
• Lobby Skill.
• Negotiation skill.
• Continuous Improvement with 5S/R method
• Filling System.
• Design and Layout Office Room.
• Design lighting system in the office room and out office room.
• Check Sheet form as a guide the general standardization of service quality for internal and external audit (Lobby, Office, Canteen, Toilet and Green Office) based EMS standard ISO 14001 and OHSAS 18001.
• General Affair Problem Solving.