Call us
{+62 21} 7191612
20
Feb
Online
Jakarta
09:00 - 15:00
Rp. 3.500.000,-

Customer Relationship Management (CRM)

  • Introduction To Marketing
    • Ekonomi Penawaran Ke Empat
    • Sejarah Marketing
    • Pendekatan-Pendekatan Awal Marketing
  • Developing Marketing Focus
    • Tiga Pendekatan Marketing
    • Melakukan Riset Marketing
    • Melakukan Segmentasi Pasar
  • Marketing Mix
    • 10 Ps Of Marketing
  • Creating Customer Value
    • Menentukan Positioning
    • Melakukan Targeting
    • Memahami Customer
  • Writing Marketing Plan
    • Memahami Marketing Plan
    • Detil Penulisan Marketing Plan
  • CRM Dan Stakeholders
    • Fungsi Dan Peran CRM
    • Hubungan Produk Dengan Stakeholders
    • Loyalitas Customer Dan Mengoptimalkan Customer Experience
  • CRM Dalam Aktivitas Marketing
    • CRM Dan Aktivitas Marketing
    • Customer Retention
    • Customer And Business Value
  • CRM Dan Pelayanan Pelanggan
    • Customer Satisfaction Measurement
    • Customer Service Checklist For Success
  • Aktivitas Tenaga Penjualan Dan Kegiatan CRM
    • Tenaga Penjualan Dalam Aktivitas Marketing
    • Handling Complain Dalam Aktivitas Marketing
  • Planning CRM Program
    • Development A CRM Strategy
    • CRM Business Plan
    • Implementation CRM

 


Contact Us at
{+62 21} 7191612
Send Email
reg@aspriseminar.com
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