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{+62 21} 7191612
23
Apr
Online
Jakarta
09:00 - 15:00
Rp. 3.500.000,-

IT Helpdesk
  1. Establishing a Help Desk
  2. Building Your Customer Profile
  3. Help Desk Organization
  4. Staffing Needs
  5. Issue Management: Establishing Priority and Severity of Issues
  6. Issue Management: Procedures
  7. Logging Support Calls
  8. Help Desk Tools: Forums, Collaboration, and Communication
  9. Help Desk Tools: Problem Resolution and Help Desk Management
  10. Your Help Desk and the Internet
  11. Establishing Your Help Desk's Online Presence
  12. Help Desk Metrics
  13. Marketing Your Help Desk
  14. Return on Investment and Value
  15. When to Outsource Work

 
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