Outline :

• Pendahuluan: Performance Management System
• Strategy Mapping and Obyective
• Key Performance Indicators (KPIs)
• Jenis-jenis KPI
• Leading and Lagging Indicators
• Karakter KPI dan membedakan Metrik KPI dan Non KPI
• Metode dan Teknik mengidentifikasi KPI
• Strategic Initiatives
• BSC corporate to Departmental Scorecards (level dibawah corporate)
• Developing scorecard to Unit corecard (level dibawahnya)
• Individual Performance
• Performance Setting & Plan
• Manage KPI & Initiative
• Performance Review
• Performance Evaluation