Establishing a Help Desk
Building Your Customer Profile
Help Desk Organization
Staffing Needs
Issue Management: Establishing Priority and Severity of Issues
Issue Management: Procedures
Logging Support Calls
Help Desk Tools: Forums, Collaboration, and Communication
Help Desk Tools: Problem Resolution and Help Desk Management
Your Help Desk and the Internet
Establishing
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Audit Sistem Manajemen Overview (Management System Audit Overview)
Dasar Hukum (Legal Compliance)
Istilah dan Definisi (Terms and Definition)
Prinsip dan Program Audit (Principles and Audit Programme)
Aktifitas Audit (Audit Activities)
Competence and Skills of Auditor
Pengenalan Sistem Manajemen (ISO 9001:2015/QMS, ISO 45001:2018/HS-MS, ISO 14001:2015/EMS, ISO 3
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Understanding of Production Engineering.
The Technology Used In Making A Product :
1) Conventional machining processes
2) Non-conventional machining processes
3) Industrial processes
The Basic Principles Of Production Management :
1) Men
2) &nb
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